Last updated: July 26, 2026
All Sales Are Final
Because our products are high-purity research materials that cannot be restocked or resold once they have left our chain of custody, all sales are final. Once an order has shipped, we do not accept returns or issue refunds. Please review your items, quantities, and shipping details carefully before completing your purchase.
Order Changes and Cancellations
You may request to cancel an order for a full refund at any time before it ships by contacting support@mapleresearchlabs.com. Once an order has been handed to the carrier, it can no longer be cancelled or refunded.
Damaged or Incorrect Items
We stand behind the accuracy and condition of every order. If your order arrives damaged in transit, or you receive an incorrect item, email support@mapleresearchlabs.com within 48 hours of the carrier’s delivery timestamp and include clear photographs of the outer packaging, the inner packaging, and the product label. If your claim is verified, we will, at our discretion, arrange a one-time reshipment of the affected item at no cost to you. Monetary refunds are not issued for damaged or incorrect items; the remedy is reshipment.
Chargebacks
If you have any issue with an order, please contact us first so we can make it right. Initiating a chargeback without first allowing us to resolve the matter is a violation of our Terms of Service. We contest unwarranted chargebacks by providing the processing bank with order confirmations, shipping and tracking records, product photographs, and a copy of this policy.
Research-Use Restrictions
All products are sold for laboratory and in-vitro research use only and are not for human or animal consumption. Purchasing constitutes acceptance of these restrictions and of this Refund Policy.
Contact Us
For any pre-purchase questions or order issues, contact us at:
Maple Research Labs
75 E 3rd St, Ste 7, Sheridan, WY 82801, USA
Email: support@mapleresearchlabs.com