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Frequently Asked Questions
Ordering, testing, shipping, and documentation. If your question isn’t covered, our US-based team responds within one business day.
TESTING & DOCUMENTATION
How is product purity verified?
Every batch is independently analyzed by Testides Analytical using HPLC-UV for purity, with mass spectrometry for identity confirmation. The measured result is published on each product’s COA — we publish the number, not a marketing claim.
Where can I find the COA for my product or batch?
Each product page links the current batch’s Certificate of Analysis, and every report is indexed on the COAs & Testing page. The batch number printed on your vial matches its report.
What if I can’t find my batch number?
Contact support with the batch number from your vial label and we’ll send the matching report.
ORDERING & PAYMENT
What payment methods are available?
Credit / debit card at checkout. Contact us for institutional or bulk purchasing arrangements.
Is there a first-order discount?
Yes — code USWELCOME takes 10% off your first order.
Do you offer bulk or institutional ordering?
Yes — contact us for volume pricing and institutional documentation requirements.
Do I need an account to order?
Yes — an account is created at checkout. It keeps your order history and documentation in one place.
SHIPPING
Where do orders ship from?
All orders ship domestically from our US facility — no customs handling and no import delays. The return address on your label is our registered Wyoming address.
How quickly are orders dispatched?
Every compound is held in stock and dispatched the same business day — each product page shows which applies.
What does shipping cost?
Standard tracked shipping is $30. Orders over $250 ship free — the free rate is applied automatically at checkout.
Why are prices in CAD?
Our payment processing currently settles in Canadian dollars, so prices are shown in CAD. Your card is charged the exact CAD amount shown; your bank converts to USD at its standard rate.
POLICIES
What is the return and refund policy?
See the Refund Policy for full terms. Issues with a sealed, unopened order are handled by our US-based support team within one business day.
Who can order?
Orders are limited to purchasers 21 or older who accept the research-use terms at checkout. All products are for laboratory research only — not for human consumption, and not for diagnostic or therapeutic use.
Still have a question?
Order support, COA requests, and institutional ordering.